Returns and Exchange Policy

Returns and Exchange Policy

Thank you for shopping with us! We hope you’re delighted with your purchase. If for any reason you are not completely satisfied, we’re here to help. Please review our Returns and Exchange Policy below:

1. Return Eligibility

  • Time Frame: You may return most items within 7 days of receipt for a full refund or exchange.
  • Condition: Items must be unused, in the original packaging, and in the same condition as when you received them.

2. How to Initiate a Return

  1. Contact Us: To initiate a return, please contact our customer service team at creativecustomsllc2024@gmail.com or 540-717-8914 with your order number and reason for return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return your item.

3. Return Shipping

  • Customer Responsibility: You are responsible for the cost of return shipping unless the item is defective or incorrect.
  • Shipping Label: We may provide a prepaid return shipping label for returns due to our error or defective items. In such cases, please use the label provided.

4. Refunds and Exchanges

  • Refunds: Once we receive and inspect your return, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to appear in your account.
  • Exchanges: If you wish to exchange an item, please indicate this at the time of return initiation. We will process your exchange once the returned item is received. If the item you want to exchange for is out of stock, we will issue a refund instead.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at creativecustomsllc2024@gmail.com or 540-717-8914. We will arrange for a replacement or refund, depending on your preference and availability.

6. Incorrect Items

If you receive the wrong item, please contact our customer service team within 7 days of receipt. We will arrange for the correct item to be sent to you and provide a return shipping label for the incorrect item.

7. Cancellation Policy

Orders can be canceled within 1 hour of placement. Please contact us as soon as possible if you need to cancel your order. Once an order has been processed or shipped, it cannot be canceled, but you may return the item according to our Returns Policy.

8. Changes to Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, and your continued use of our site constitutes acceptance of the revised policy.

Contact Us

For any questions or assistance, please reach out to our customer service team:

  • Email: creativecustomsllc2024@gmail.com
  • Phone: 540-717-8914

Thank you for shopping with us!